Scroll down or click on any of the following actions for a quick how-to guide.

• Rebook with a past Provider
  
• Contact your Provider
  
• View or update an appointment
  
• Use Favorites for easy booking
  
• Contact support
  

To rebook, tap “Bookings” from the home screen. Choose the provider you’d like to rebook, confirm the appointment details, and request your new appointment.

Rebook Now

If you have a confirmed appointment, you can easily contact your Provider by tapping  “Bookings.” View your upcoming appointment and tap “Contact Provider”.

Contact Provider

If you have an upcoming requested or confirmed appointment, tap “Bookings” to view the status or to update, extend, reschedule, or cancel.

View Appointment

To rebook your favorite Provider, tap “Book again” on the home screen. Choose your favorite Provider and view their availability. Then, just confirm your appointment details. To add a Provider to your Favorites, look for their full profile in any past appointment or tap the “” icon during your booking process.

Review Favorites

Under “Account settings,” you can access our chat and email support.

Chat with Support

Find quick links to helpful articles and policies to troubleshoot the app without needing to contact support.

Soothe Help Center

The post Booking Made Easy appeared first on Soothe.

Soothe is proud to have landed on the 2022 edition of The Marketplace 100 list published by Future from a16z.  The list ranks the largest consumer-facing marketplace startups, highlighting the next generation of marketplace giants.

Keep reading >>

The post Soothe Designated as a Top Marketplace Company appeared first on Soothe.

LOS ANGELES — February 16, 2021 — Soothe (www.soothe.com), the world’s leading on-demand wellness platform offering massage, skincare, and beauty services, reports that demand in major markets doubled since last year during the Valentine’s Day holiday weekend due to consumer preferences for unique stay-at-home experiences.

The National Retail Federation (NRF) reported that 41% of consumers were choosing to stay in this Valentine’s Day and create a unique experience at home. Data from Soothe suggests this happened. For example, Miami grew 100% and even historically-strong areas like Los Angeles grew 80%, with requests in some areas like Orange County growing as much as 130%. Demand in cities like Chicago, Dallas, and Seattle were on pace to double, but then dropped to only a 36% growth rate as horrible winter storms impacted those markets.

Consumers have adapted to making their homes a center for health and wellness, including receiving many of the services historically only available at a spa or salon. This is an expansion of the trend experienced by the Fitness industry in 2020. From January through November of 2020, according to data from Sensor Tower, approximately 2.5 billion health and fitness apps were downloaded worldwide — a 47% jump from the same period in 2019 – and Health and fitness equipment revenue more than doubled, to $2.3 billion, from March to October, according to NPD retail data.

“There is an increased focus on health and wellness since the pandemic started, yet people are social and desire personal connections beyond just streaming services,” says John Ellis, Soothe’s CEO. “Soothe enables people to still get the services they desire from top professionals while making wellness part of their everyday life at home.”

Rebecca Taylor, a Soothe customer in Miami states, “The experience was fantastic! I booked a Couple’s Massage for me and my mom and she loved it…I’m not comfortable going places and I’d rather have the services come to me. I do the same for my nails and a few other services.”

Diane Sanford in San Antonio says, “The experience was outstanding. Soothe is safer and there’s no need to fight traffic to get to a spa. The convenience of having a professional come to you is awesome. I look forward to my next session with the same therapist next week.”

Soothe offers individual services and a membership plan for those who want to save money and make wellness a regular part of their monthly routine. The Soothe app is available for iOS users on the App Store and Android users on the Google Play store.

The post In-Home Wellness Trends Continue In 2021 appeared first on Soothe.

Safety has always been one of Soothe’s core values, and we pride ourselves on always offering a safe massage experience at home. With the recent, devastating effects that the coronavirus has had on our society, we knew that we had to go above and beyond the massage industry’s existing safety standards to ensure the trust and safety of everyone using our platform as we start to reopen. We worked with a team of experts to determine the best course forward, utilizing information and data from the CDC and local health officials, and are excited to introduce Soothe Safe, our comprehensive program to protect the most important part of Soothe — YOU.

Soothe Safe involves a 10-point checklist of items we are asking of our community to ensure that everyone is safe and secure when booking through Soothe. Here are the key points:

What Soothe Safe means for you

In order to keep everyone safe and healthy as we navigate the new normal, we ask that you do NOT book a session if:

• You are experiencing symptoms of COVID-19 as outlined by the Centers for Disease Control and Prevention (if you have questions regarding COVID-19 symptoms, please review the CDC’s symptoms guide)
• You have traveled internationally within the last 30 days
• You or anyone in your household is aware of exposure to COVID-19 within the last 30 days; or
• You or anyone in your household has tested positive for COVID-19 or been told by a medical professional to presume you or the person in your household has COVID-19 (unless you or the person in your household have been cleared by a doctor to discontinue self-isolation OR you or the person in your household have not experienced any COVID-19 symptoms within the past 2 weeks)

Once Soothe has reopened in your area, and you book an at-home massage with a Soothe therapist, there are a few additional steps we are asking of all our clients to make sure everyone is safe and comfortable. In preparation for a session, please:

• Provide a kitchen sink, powder room, or bathroom for the therapist to wash his/her hands at the beginning and end of the massage therapy session
• Keep children, pets and others 6 feet away from the massage table and the therapists’ belongings to follow social distancing protocols
• Shower before your appointment
• Have a hand towel ready to sneeze or cough into, or wear a face mask that covers your nose and mouth
• Offer to use your own freshly-laundered sheets if you prefer

Soothe Safe policies for therapists

In addition to the 500+ hours of required training, rigorous vetting processes and background checks, we require for all massage therapists in the Soothe network, massage therapists will be taking additional steps to promote a safe experience. All Soothe therapists will be required to wear a face-covering for the duration of the session, as well as thoroughly sanitize and clean all their equipment and change clothing between appointments.

You can review the full guidelines and access helpful links on our Soothe Safe policy page.

The post Soothe Safe: Your Wellness is Important to Us appeared first on Soothe.

A New Look and Feel

Everyone loves a good makeover. We’ve refreshed and modernized everything from the colors on our site to our logo, to align with our vision of an on-demand Soothe massage experience that’s streamlined and simple. 

More Massage Types and Enhancements

Ask and you shall receive. We know that many of you have been requesting additional ways to customize your massage experience, so we’re excited to announce that in the coming weeks you’ll be able to book new modalities and add-ons such as Percussive Massage x Theragun, hot stone, and CBD massage! We have even more options coming soon, too.

An Improved App Home Screen

We’ve reorganized the information to make it easier for you to discover what’s new, plus book and re-book massages with your favorite therapists while setting the stage for more services and a totally personalized experience. Watch this space — there’s so much more to come!

Lifestyle and Wellness Content

We know massage is just one facet of your wellness routine, so we’ve dedicated a new editorial section to our website. Here you’ll find helpful articles for what to expect during a massage, all about the different types of massage techniques and their benefits, plus resources and tips to help you live a healthy lifestyle. New content is added frequently, so check back often for the latest.

A New Soothe Shop​

We’ve completely redesigned the shopping experience. Now you can recreate the 5-star spa experience you love right at home! From aromatherapy candles, to our beloved Swedish robe, to gift sets for every occasion, the Soothe Shop is the perfect way to treat yourself (and others, too). Plus, we’ll be carrying new Soothe apparel for our therapists. 

We know you’re going to love the refreshed Soothe experience, and we’re always looking for more ways to improve and make Soothe even better. If you have any suggestions or feedback, don’t hesitate to reach out to our team. Ready to try the new-and-improved Soothe? Book a massage today!

The post The All-New Soothe Massage Experience is Here appeared first on Soothe.

Soothe is proud to be at the top of the list of the IAB’s Disruptive U.S. Direct-to-Consumer Brands and Services.  The in-home massage company was founded in 2013 and quickly set itself apart from the competition.  Soothe is a technology-driven company with a model that is proving to be just what consumers today want; cost-effective, convenient and reliable in-home wellness services.

The Interactive Advertising Bureau (IAB) empowers the media and marketing industries to thrive in the digital economy. Its members include leading media companies, brands, and the technology firms responsible for selling, delivering, and optimizing digital ad marketing campaigns.

“Consumers and distribution channels have changed. Brands (such as Soothe) go to market faster, with marketing that’s focused on stimulating conversation and ensuring powerful one-to-one customer experiences” says the IAB.  The brands on the elite list  epitomize the growing disruptor brand economy.  IAB CEO Randall Rothenberg says “We watch these brands because their business model, personalized relationships with consumers and go-to-market strategies are transforming how brands are born, how they are advertised, and what consumers expect. Traditional brands aspire to their nimbleness and engagement. If they want to understand the future of the consumer economy, there is no better model to follow than the IAB 250.”

In 2020 Soothe launched its Soothe Safe program in order to help keep therapists and clients safer amid the coronavirus pandemic. The company caters to individuals in-home in addition to professionals and companies who choose to offer massage and wellness programs to their workforces.

The post The IAB identifies Soothe as #1 on 2020’s Health & Wellness list of “250 Brands to Watch.” appeared first on Soothe.

“This award is a tremendous honor for Soothe because it recognizes countless hours spent by our operations staff and customer service teams to deliver the highest quality customer experience to two categories of dedicated customers — those who purchase our massages, as well as the hardworking and loyal massage therapists who deliver massage,” says Jeff Bishop, SVP of Operations at Soothe.

Bishop continues, “While so many staff across departments have contributed to making Soothe into a success, it’s very important to our leadership to recognize the significant contributions of two people — Troy Robinson, Senior Operations Manager of Customer Experience, who oversees the daily operation of the Concierge, Therapist Support, Client Success, and VIP Teams; and Michele Padron, our supervisor of the Customer Experience, VIP, and Therapist Success Teams. Without their ongoing dedication and commitment, we could neither create nor deliver the quality customer service that exists today.”

Says Christine Churchill Burke, Founder and CEO of CSIA, “Soothe stood out to us because of the unwavering dedication to everyone they engage with — customers, therapists, future customers, and so forth. As an organization, they make decisions and proceed with investments that improve the experience and safety of both their clients and therapists.”

For more information about the International Service Excellence Award, visit the Customer Service Institute of America website.

The post Soothe Receives International Customer Service Excellence Award appeared first on Soothe.

Ellis joins Soothe from Beachbody, where he was previously Group Vice President of Content and Commerce, overseeing product management, growth marketing, and e-commerce operations for their digital subscription offering.

“John is the right person to lead the next phase of Soothe’s growth,” says Soothe Chairman of the Board, Steve Pogorzelski. “His leadership style combined with his knowledge of the wellness space and extensive experience in market strategy, product development, and operations, make him the perfect fit for Soothe.”

“I’m really pleased and honored to join Soothe at a pivotal time when people are beginning to realize the importance of integrating wellness programs into their lifestyle, and how having an ongoing wellness regimen that includes massage can contribute to improvements in physical and mental health,” says Ellis. “Soothe makes it incredibly easy for people to incorporate massage into their hectic schedules, and businesses are choosing Soothe to deliver wellness services of the highest quality and value because of the reduced stress and efficiency they see from their employees.”

Prior to Beachbody, Ellis founded two successful digital e-commerce startups and held executive and senior management positions at leading consumer brands like Yahoo!, Earthlink, and Kinko’s.

The post Soothe® Appoints John Ellis as Chief Executive appeared first on Soothe.

At Soothe, we’re fans of setting goals and intentions at the beginning of the new year. One of our goals in 2019 is to make massage therapy accessible to as many people as possible. To do that, we’re introducing Soothe Plus Yearly, a massage membership that gives you 25% off twelve massages and all additional massages. We still have our Soothe Plus Monthly membership (20% off a monthly massage), but we wanted to add an option that gives you an even bigger discount when you commit to your long-term wellness.

Experience the physical and mental benefits of regular massage therapy, without lightening your wallet. Now, that’s the way to start the year off right!

What is Soothe Plus?

• Soothe Plus Yearly: Is self-care a top priority for you? You’ll get 25% off twelve massages, plus any additional massages, when you pay for the year upfront. 
• Soothe Plus Monthly: Value your wellness, but need a little more wiggle room? You’ll get 20% off a massage each month (billed monthly), plus any additional massages. 
• Credits that roll over: Have an unpredictable, ever-changing schedule? We get it. Your Soothe Plus credits roll over and never expire, so you can enjoy your massage anytime, anywhere, and at your convenience. 
• Cancel anytime: Afraid of commitment? Commit to your wellness, not to us. Our Soothe Plus membership allows you to cancel anytime. No questions asked.

Prices in Los Angeles, CA*

*Prices rounded up and vary based on location, please visit soothe.com/#pricing for more details.

Why join Soothe Plus?

Most people know the feeling of post-massage bliss, but only get to experience it once in a blue moon. We created our Soothe Plus membership with this in mind, making it possible for you to prioritize your wellness on a continual basis. And for those of you who are already regular clients, we wanted to reward you for your loyalty. Now, you can feel the benefits of massage at least once a month with no cost to sign up, our risk-free cancellation policy, and 20-25% off every massage.

At Soothe, our mission is to help anyone relax, anytime and anywhere. We’re delighted to make this product available to all of our loyal clients.
Terms & Conditions

The post Introducing Our Soothe Plus Yearly Membership appeared first on Soothe.

Naples Massage – Soothe is pleased to announce we now offer our services in Naples! After seeing the sites, residents and visitors can relax with a Soothe massage in the comfort of their home, hotel, or rental home. Download the Soothe app (or visit the website) to customize and book your massage. You can choose the type of massage, preferred gender of your therapist, date, and time. Our fully-qualified and licensed massage therapists will bring the massage table, linens, oils, and music right to you. All you need to do is relax and enjoy!

Things to Do in Naples

The Baker Museum
This museum is considered one of the finest art institutions in Florida, and focuses on modern and contemporary art. In addition to the robust permanent collection, the museum features a number of traveling exhibitions each year. Stroll around the galleries at your leisure, or plan to come during an art talk or gallery lecture.

Corkscrew Swamp Sanctuary
Covering around 13,000 acres, this sanctuary is primarily composed of wetlands and is the largest virgin bald cypress forest left in the world. Walk the 2.25 mile boardwalk to see trees over 100 feet tall, and a variety of animals, such as birds, alligators, otters, and turtles. You can get right on the water with a Swamp Buggy Tour that takes you through the swamp with a guide.

Clam Pass Park
This park is one of the most beloved beach areas. Well-preserved (and with ample parking!), the 3.5 acres of beach are open year-round with a number of amenities. Come for the day with the family or on your own, and enjoy lounging on the sand or swimming in the warm water.

Naples Pier
Built in 1888, this historic pier was crucial to the development of the city and served for many years as the only way to deliver supplies. Now, people stroll along the pier for its incredible ocean views and frequent dolphin sightings. You can also fish from the pier year-round for mackerel and sea trout, among others.

Ready to explore Naples? No matter what you choose to do, you can always find time to unwind with a Soothe massage in the comfort of your home or hotel room. Download the app and book your first Soothe massage today!

The post Soothe On-Demand Massage Arrives in Naples, Florida appeared first on Soothe.