Trust & Safety

Your safety is our priority

We take extra steps to provide a safe and stress-free experience every time you book. That’s why we only accept therapists with expert massage technique and professionalism.

Here’s what you can do to ensure your safety and health:


Communicate with your therapist

Let your therapist know what level of pressure you prefer, as well as any tense areas to focus on. Talk with your therapist even after the massage has begun to better tailor the experience to your needs.

  • If you are pregnant, confirm with your physician that you are eligible to receive a prenatal massage prior to booking with Soothe.

Stop if necessary

If you feel uncomfortable during the massage and wish to stop, simply communicate this to your therapist by saying, “I’d like to discontinue my massage.”


Dress to your comfort level

Feel free to undress to your level of comfort whether you prefer to be fully clothed, completely undressed or anything in between. Soothe therapists are trained to properly cover your body to protect your modesty.


Stay within the app

Submitting payment and communicating with your therapist through the Soothe app protects your information and theirs. You should never wire money, provide credit card information, or otherwise pay a massage therapist directly. If you are asked to do so, please report it to us immediately.


Call on our team

We’re happy to chat with you before or after your massage to ensure any questions or concerns are addressed. Simply call our concierge team once you have booked and request a pre- or post-massage check-in via phone or email.